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Shipping Policy

Thank you for choosing Nuluphu! We are committed to providing you with fast and reliable shipping services. Please refer to the following shipping policy to understand how we handle your orders.

1. Order Processing Time

• We process and ship your order within 1-3 business days. Please note that processing times may vary depending on the order volume, especially during promotional periods.

• Once your order is confirmed, you will receive an email containing tracking information to monitor the progress of your shipment.

2. Shipping Fees

• Domestic Shipping (USA): We offer free standard shipping for orders within the United States, with an estimated delivery time of 3-5 business days.

• International Shipping: We offer standard international shipping, and shipping fees will be calculated based on the destination and package weight. International orders typically take 7-14 business days for delivery, depending on the destination.

3. Shipping Methods

• We use multiple reliable carriers, including FedEx, UPS, and DHL, USPS. The shipping method will be determined based on the size, weight, and destination of the order.

4. Order Tracking

• Once your order is shipped, you will receive an email containing a tracking number and a link to track your package in real-time.

5. Undelivered and Lost Packages

• If your package is not delivered on time or is lost, please contact our customer service team immediately. We will help you track the package and provide necessary solutions.

• Please ensure that the shipping address is correct to avoid delays or loss due to incorrect addresses.

6. Address Changes

• Once an order has been submitted and is in processing, we are unable to change the shipping address. If you need to change the address, please contact our customer service team as soon as possible, and we will do our best to assist you.

7. Shipping Issues

• If your package is damaged or lost, please contact our customer service team within 3 days of receiving the package. We will assist you in resolving the issue and may require relevant documentation as requested by the shipping company.

8. Contact Us

If you have any questions regarding shipping or need assistance, feel free to contact our customer service team. You can reach us at:

• Email: skylantern@nuluphu.com

Thank you for your understanding and support. We are committed to serving you!